Corona Virus

It is a new world created by Covid 19. 

Dubbo Computer Repairs is continuing to operate with some modifications to the way we do business, for the time being:

  • We will be unable to visit your home
  • Attendance to commercial and business premises by arrangement (call us)
  • Social Distancing guidelines apply for drop off and pick up 

Remote IT Support

We have always offered remote support services for clients in our more remote rural areas. We continue to do so. It is appropriate in the current circumstances to do the same for our customers in Dubbo.

Whilst this is not practical for hardware issues, a lot of software problems can be fixed by allowing us to remotely log in to your computer. This can only be done with your permission.

Privacy and securityTLS 1.2 secure technology

Encryption Technology

Banking-standard TLS 1.2 technology used.

Access Restrictions

Only those you authorize can request to access and control your computer

How can we achieve this?

There are many versions of remote desktop software.

We currently use AnyDesk.

Simply download the program then call us to make a time when we can assist you.

How to download the program

Please follow these steps:

Use the Google Chrome, Firefox or Opera web browsers

Use Google or DuckDuckGo as your Search Engine

Type "anydesk.com" into the web browser address bar and press enter

Address Bar

 

Anydesk address

 

 

 

 

 

When you get to the website, click on the green button for free download

Anydesk website

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your download in Google Chrome will save to the bottom taskbar

AnyDesk Download

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Double click the downloaded AnyDesk file [AnyDesk.exe]

Do not follow the instructions on the website for now

AnyDesk will start straight away

We need to know the nine digit number in the "This Desk" box

AnyDesk Connection

 

 

 

 

 

 

 

 

 

 

 

 

Time to ring us at Dubbo Computer Repairs

When we attempt to log in a pop up box will appear. Click "Accept"

AnyDesk Accept

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

That is it.

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