Remote IT support during the current pandemic
It is a new world created by Covid 19.
Dubbo Computer Repairs is continuing to operate with some modifications to the way we do business, for the time being:
- We will be unable to visit your home
- Attendance to commercial and business premises by arrangement (call us)
- Social Distancing guidelines apply for drop off and pick up
Remote IT Support
We have always offered remote support services for clients in our more remote rural areas. We continue to do so. It is appropriate in the current circumstances to do the same for our customers in Dubbo.
Whilst this is not practical for hardware issues, a lot of software problems can be fixed by allowing us to remotely log in to your computer. This can only be done with your permission.
Privacy and security
Banking-standard TLS 1.2 technology used.
Only those you authorize can request to access and control your computer
How can we achieve this?
There are many versions of remote desktop software.
We currently use AnyDesk.
Simply download the program then call us to make a time when we can assist you.
How to download the program
Please follow these steps:
Use the Google Chrome, Firefox or Opera web browsers
Use Google or DuckDuckGo as your Search Engine
Type "anydesk.com" into the web browser address bar and press enter
When you get to the website, click on the green button for free download
Your download in Google Chrome will save to the bottom taskbar
Double click the downloaded AnyDesk file [AnyDesk.exe]
Do not follow the instructions on the website for now
AnyDesk will start straight away
We need to know the nine digit number in the "This Desk" box
Time to ring us at Dubbo Computer Repairs
When we attempt to log in a pop up box will appear. Click "Accept"
That is it.